Privacy Policy

Freeport Recovery is committed to protecting the privacy and confidentiality of your personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

Collection and Use of Personal Health Information:

• Freeport Recovery collects personal health information only for purposes related to your care and treatment.
• Information is collected with your informed consent, unless legally exempted or in emergencies.

Disclosure of Personal Health Information:

Freeport Recovery will not disclose your personal health information without your express written consent, except under the following circumstances permitted by law:

• During a medical emergency when consent cannot reasonably be obtained.
• To comply with mandatory reporting obligations, such as suspected child abuse or neglect.
• If there is a court order, warrant, or subpoena requiring disclosure.
• During an official audit or evaluation of Freeport Recovery by authorized bodies.
• If a crime has occurred on Freeport Recovery premises or involves its staff.
• To other organizations providing healthcare services to you, provided you have authorized this through a signed Release of Information (ROI).

Your Rights:

You have the right to:

• Access and request copies of your personal health information.
• Request corrections or amendments to your personal health information if you believe there are errors.
• Withdraw consent for the collection, use, or disclosure of your personal health information at any time, subject to legal or contractual restrictions.
• File a complaint with Freeport Recovery or the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario without fear of reprisal.

How to Make a Complaint:

If you believe your privacy rights under PHIPA or PIPEDA have been violated, you may submit a complaint to:

• The Privacy Officer at Freeport Recovery.
• The Information and Privacy Commissioner of Ontario (for PHIPA-related issues).
• The Office of the Privacy Commissioner of Canada (for PIPEDA-related issues).

Questions or Concerns:

For any questions, concerns, or requests related to this Privacy Policy or your personal health information, please contact:

Privacy Officer
Freeport Recovery
109 St Paul Crescent, St Catharines
Phone: (289) 273-2485
Email: recover@freeportrecovery.ca